FAQ

What is your cancellation policy?

We are sorry to hear that you are considering cancelling your membership. In order to cancel your membership, please complete and submit a cancellation form, available at your club or via email, by contacting our customer service department. A cancellation fee will be applied to any memberships that have been open for less than 12 monthly payments.


 

I have questions regarding the billing for my membership.

Our customer service department would love to assist you by answering your questions or updating information associated with your membership.


 

When is my annual fee due?

Please give our customer service department a call. They would love to answer any questions regarding your membership annual fee.


 

How do I change memberships?

Please give our customer service department a call. They would love to tell you the options that we have available.


 

What is your dress code?

We recommend clean, comfortable, athletic clothing, including a shirt that covers the entire lower torso, and clean athletic shoes.


 

What is your minor policy?

No person under the age of 12 can have a membership or come as a guest. Persons age 12-17 can have a membership or come as a guest with a parent or guardian’s signature. Persons age 12-15 must be accompanied by an adult during the entirety of their visit.


 

Do you offer childcare?

We do not offer child care. Colaw Fitness only allows members or guests that are 12 or older to enter and use our facilities.


 

I need help loging on to colawfitness.com.

Please give our customer service department a call. They would be happy to assist you with the member portal.


 

Do you offer day passes?

Yes, we have $5 day passes available at the front desk of your facility. We also offer week passes for $20.


 

How do I bring a guest?

Any Colaw Fitness member can bring a guest for free! Your guest must fill out a guest form on their first visit and check-in at the front desk on each subsequent visit with a member.


 

What are your hours?

All Colaw Fitness clubs are open to members 24 hours a day. Our Joplin and Topeka clubs are staffed 24 hours a day. Our Bartlesville club is staffed Monday-Thursday 10am-8pm, Friday 10am-6pm, and Saturday 10am-2pm.